Refund Policy

Changed your mind? You can request a return within 30 days of delivery, as long as the item is unused, in its original condition, and in its original packaging. Message us first so we can confirm your return and share the return address.

For hygiene and safety reasons, some items may not be returnable once opened — where that applies, it will be noted on the product page.

If your order arrives damaged, faulty, or not what you ordered, message us within 14 days of delivery with a photo and your order details. We will make it right with a replacement or a refund — your choice — at no cost to you.

Once your return is received and checked, we will confirm by email and issue your refund using the original payment method or the payment arrangement used for your order. Please allow a few business days for the refund to be processed by your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Need to cancel? Message us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order is on its way, it can be returned under this policy instead.

If your refund hasn't appeared after a few business days, first check with your bank or payment provider — processing times vary. If you still need help, message us and we'll look into it right away.